Refund policy
Refund & Return Policy
60-Day Money-Back Guarantee We stand behind our products. If you are not 100% satisfied with your purchase, you can return your order for a full refund within 60 days of the delivery date. No questions asked.
Lifetime Performance Guarantee We believe in the quality of our items. If your item breaks during normal use, even after the 60-day guarantee has expired we will still take care of you. We will provide your choice of:
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A full refund of the original purchase price.
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A free replacement sent to your original address.
How to Start a Return or Claim To initiate a return or report a broken item, please email our support team at support@shopcontourlab.com. Please include:
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Your Order Number
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A brief description of the issue
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A photo (if the item is broken)
Return Address Approved returns should be mailed to our logistics office at: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801
Refund Processing Once a refund is approved, it will be processed back to your original payment method within 5–10 business days.